Listen, Please: The Power of Listening Skills for Personal and Professional Success

Course Content

Welcome and Orientation

Introduce yourself! (LP)

How to navigate your course (LP)

Learning Objectives (LP)

Module 1: What Good Listening Is—And Is Not

Overview: What Good Listening Is—And Is Not

Lesson 1: Four Basic Goals of Good Listening

Lesson 2: What Good Listening Is Not

Lesson 3: What Good Listening Is: The Six Levels of Listening Skills

Discussion: Recap and Reflection (LP Module 1)

Module 2: Listening 101—The Basics

Overview: Listening 101—The Basics

Lesson 1: Creating an Environment for Effective Listening

Lesson 2: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Outside

Lesson 3: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Inside

Discussion: Recap and Reflection (LP Module 2)

Module 3: Understanding Someone’s Full Communication--Taking Your Listening to the Next Level

Overview: Understanding Someone’s Full Communication –Taking Your Listening to the Next Level

Lesson 1: Understanding What the Speaker’s Not Saying

Lesson 2: Understanding What the Speaker’s Feeling

Discussion: Recap and Reflection (LP Module 3)

Module 4: Listening as the Foundation for Reaching Agreement

Overview: Listening as the Foundation for Reaching Agreement

Lesson 1: How to Change Someone’s Mind—What Not to Do

Lesson 2: How to Change Someone’s Mind—What to do

Lesson 3: Helping Someone Else Change His Own Mind

Discussion: Recap and Reflection (LP Module 4)

Module 5: Un-Hijacking the Brain: Listening When Emotions are High

Overview: Un-Hijacking the Brain: Listening When Emotions are High

Lesson 1: Helping Someone Solve His Own Problems

Lesson 2: Fight or Flight and the “Amygdala Hijacking”

Lesson 3: How to “Talk Someone Down”

Lesson 4: How to Respond Once the Person has Calmed Down

Discussion: Recap and Reflection (LP Module 5)

Module 6: Listening for Leaders—Employing Effective Listening Skills in Business

Overview: Listening for Leaders—Employing Effective Listening Skills in Business

Lesson 1: Coaching is About Asking Questions, Not Giving Advice

Lesson 2: Get Clarity on Important Tasks

Lesson 3: Schedule Regular Check-Ins

Lesson 4: Surface and Satisfy Your Employee’s Needs During Impromptu Conversations

Lesson 5: Help Employees Reflect on Their Learning

Discussion: Recap and Reflection (LP Module 6)

Module 7: Review and Next Steps

Lesson 1: What You’ve Learned (LP)

Lesson 2: Your Action Plan for Moving Forward (LP)

Moving Forward (LP)

Listen, Please: The Power of Listening Skills for Personal and Professional Success

Course Content

Welcome and Orientation

Course Includes