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Welcome and OrientationIntroduce yourself! (LP)
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How to navigate your course (LP)
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Learning Objectives (LP)
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Module 1: What Good Listening Is—And Is NotOverview: What Good Listening Is—And Is Not
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Lesson 1: Four Basic Goals of Good Listening
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Lesson 2: What Good Listening Is Not
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Lesson 3: What Good Listening Is: The Six Levels of Listening Skills
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Discussion: Recap and Reflection (LP Module 1)
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Module 2: Listening 101—The BasicsOverview: Listening 101—The Basics
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Lesson 1: Creating an Environment for Effective Listening
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Lesson 2: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Outside
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Lesson 3: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Inside
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Discussion: Recap and Reflection (LP Module 2)
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Module 3: Understanding Someone’s Full Communication--Taking Your Listening to the Next LevelOverview: Understanding Someone’s Full Communication --Taking Your Listening to the Next Level
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Lesson 1: Understanding What the Speaker’s Not Saying
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Lesson 2: Understanding What the Speaker’s Feeling
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Discussion: Recap and Reflection (LP Module 3)
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Module 4: Listening as the Foundation for Reaching AgreementOverview: Listening as the Foundation for Reaching Agreement
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Lesson 1: How to Change Someone’s Mind—What Not to Do
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Lesson 2: How to Change Someone’s Mind—What to do
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Lesson 3: Helping Someone Else Change His Own Mind
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Discussion: Recap and Reflection (LP Module 4)
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Module 5: Un-Hijacking the Brain: Listening When Emotions are HighOverview: Un-Hijacking the Brain: Listening When Emotions are High
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Lesson 1: Helping Someone Solve His Own Problems
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Lesson 2: Fight or Flight and the “Amygdala Hijacking”
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Lesson 3: How to “Talk Someone Down”
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Lesson 4: How to Respond Once the Person has Calmed Down
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Discussion: Recap and Reflection (LP Module 5)
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Module 6: Listening for Leaders—Employing Effective Listening Skills in BusinessOverview: Listening for Leaders—Employing Effective Listening Skills in Business
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Lesson 1: Coaching is About Asking Questions, Not Giving Advice
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Lesson 2: Get Clarity on Important Tasks
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Lesson 3: Schedule Regular Check-Ins
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Lesson 4: Surface and Satisfy Your Employee’s Needs During Impromptu Conversations
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Lesson 5: Help Employees Reflect on Their Learning
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Discussion: Recap and Reflection (LP Module 6)
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Module 7: Review and Next StepsLesson 1: What You’ve Learned (LP)
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Lesson 2: Your Action Plan for Moving Forward (LP)
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Moving Forward (LP)
Participants 2
Discussion: Recap and Reflection (LP Module 1)
Louis Vendetti May 18, 2023
While adults spend more time listening than they do on any other communication skill, most people’s listening skills are woefully inadequate. Listening skills are taught infrequently, if at all, in school, and few people take the initiative to improve their listening skills through training.
One reason most people don’t do so is that they believe they already know what good listening looks like — but their conception of what constitutes good listening is very limited and wholly inadequate for most situations. Research has shown that the top 5% of listeners are much more active and engaged in conversations than most people would expect. They ask clarifying questions, they empathize with the speaker and make supportive statements, and they demonstrate a willingness to help, even when offering solutions.
To complete this module, look back at the exercise you completed at the end of Lesson 3. Imagine that, after completing this course, you improve your listening skills to the point where you can honestly say that you’re a “10” on each of the six levels of listening.
Now, complete the following Discussion Prompt.
Responses