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Listen, Please: The Power of Listening Skills for Personal and Professional Success

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  1. Welcome and Orientation
    Introduce yourself! (LP)
  2. How to navigate your course (LP)
  3. Learning Objectives (LP)
  4. Module 1: What Good Listening Is—And Is Not
    Overview: What Good Listening Is—And Is Not
  5. Lesson 1: Four Basic Goals of Good Listening
  6. Lesson 2: What Good Listening Is Not
  7. Lesson 3: What Good Listening Is: The Six Levels of Listening Skills
  8. Discussion: Recap and Reflection (LP Module 1)
  9. Module 2: Listening 101—The Basics
    Overview: Listening 101—The Basics
  10. Lesson 1: Creating an Environment for Effective Listening
  11. Lesson 2: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Outside
  12. Lesson 3: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Inside
  13. Discussion: Recap and Reflection (LP Module 2)
  14. Module 3: Understanding Someone’s Full Communication--Taking Your Listening to the Next Level
    Overview: Understanding Someone’s Full Communication --Taking Your Listening to the Next Level
  15. Lesson 1: Understanding What the Speaker’s Not Saying
  16. Lesson 2: Understanding What the Speaker’s Feeling
  17. Discussion: Recap and Reflection (LP Module 3)
  18. Module 4: Listening as the Foundation for Reaching Agreement
    Overview: Listening as the Foundation for Reaching Agreement
  19. Lesson 1: How to Change Someone’s Mind—What Not to Do
  20. Lesson 2: How to Change Someone’s Mind—What to do
  21. Lesson 3: Helping Someone Else Change His Own Mind
  22. Discussion: Recap and Reflection (LP Module 4)
  23. Module 5: Un-Hijacking the Brain: Listening When Emotions are High
    Overview: Un-Hijacking the Brain: Listening When Emotions are High
  24. Lesson 1: Helping Someone Solve His Own Problems
  25. Lesson 2: Fight or Flight and the “Amygdala Hijacking”
  26. Lesson 3: How to “Talk Someone Down”
  27. Lesson 4: How to Respond Once the Person has Calmed Down
  28. Discussion: Recap and Reflection (LP Module 5)
  29. Module 6: Listening for Leaders—Employing Effective Listening Skills in Business
    Overview: Listening for Leaders—Employing Effective Listening Skills in Business
  30. Lesson 1: Coaching is About Asking Questions, Not Giving Advice
  31. Lesson 2: Get Clarity on Important Tasks
  32. Lesson 3: Schedule Regular Check-Ins
  33. Lesson 4: Surface and Satisfy Your Employee’s Needs During Impromptu Conversations
  34. Lesson 5: Help Employees Reflect on Their Learning
  35. Discussion: Recap and Reflection (LP Module 6)
  36. Module 7: Review and Next Steps
    Lesson 1: What You’ve Learned (LP)
  37. Lesson 2: Your Action Plan for Moving Forward (LP)
  38. Moving Forward (LP)

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